Terms of use.

What this is

Nexlet is an invite-only CRM for luxury rental agents, the owners whose villas they market, and the clients they serve. One iPhone app, one Supabase backend. Adrian Torrente Tenreiro, solo founder and working agent at Cycladic Estates in Mykonos, runs it.

These terms cover the product as it ships in v1. They are English-only; French and Greek versions will follow as fast-follow translations, and the English version controls in any conflict until those land. Dates throughout are written DD/MM/YYYY, our hard project rule.

Who can use Nexlet

Nexlet is built for three kinds of user, and your account inherits its role from how you arrive:

• •Agents at licensed or registered rental agencies handling high-net-worth clients (1 to 15 agents per agency, 50 to 500 villas under management, €30k to €300k a week stays is the typical shape).
• •Owners of short-term-rental property: villas and chalets. The Owner role is the property manager; there is no separate manager role.
• •Clients invited by an agent, typically the principal or family-office representative organising a stay.

You must be at least 18 years old. Nexlet is not built for personal-only short-term-rental hosts; it is a professional tool for rental-agency operations.

How signing in works

One way to sign in: your phone number. We send a six-digit code to that number on WhatsApp, you enter it in the app, and you are signed in. No password. No password to leak. Access is by invitation, so a new account also needs the invite code your agency or Nexlet gave you.

What you do, what we do

You handle your clients. You decide which villas to propose, which Selections to send, which owners to bring in, and which deals to close. You transact with your clients and owners in whichever way you already do that, off-platform: wire, deposit invoice, signed lease.

We provide the CRM that holds your villas, your Selections and your clients’ booking requests; the WhatsApp availability check that asks an owner whether the dates are free; and the Selection link surface at nexlet.io/s/[slug] that gives a client a clean, branded view of what you’ve proposed.

You will not use Nexlet to send bulk messages, to contact people who have not asked to hear from you, to upload photos or listings you do not have the right to market, or to operate in any way that puts your account at risk.

Billing

Nexlet is free during the closed pilot. There is nothing to buy inside the iPhone app: no in-app purchases, no subscriptions, no payments of any kind, and no payments between you and your clients pass through Nexlet.

If we introduce paid plans later, we will publish the prices on nexlet.io, tell every pilot agency in advance, and never charge an account that has not explicitly opted in. Until then, this section is deliberately short.

Account deletion and data ownership

You can delete your account from inside the iOS app at any time: Settings → Delete account. Per Apple App Store Review Guideline 5.1.1(v), the deletion path lives in the app itself, not buried in a web flow. We process deletion within 30 days of your request.

One important nuance: the agency owns the data, not the individual agent. When an agent leaves an agency, the villas they added, the Selections they built and the booking requests on them all stay with the agency. The individual agent’s account is detached; the agency’s workspace is unchanged. This is a deliberate, locked project decision, agency-owns-everything, to keep continuity for clients who have been corresponding with an agency over multiple seasons.

An owner who deletes their account releases their claimed villas back to the agency that lists them. A client who deletes their account withdraws their open booking requests. If you are the agency owner and you delete the agency itself, all member accounts inside the agency are cascaded into deletion at the same 30-day window.

The boring stuff

Nexlet is provided as-is. We do not warrant that the product will be uninterrupted or error-free; we do warrant that we will work to fix what breaks, and tell you when something is broken rather than let you find out.

We may suspend or terminate an account that violates these terms, for example by sending bulk unsolicited messages, or by attempting to harvest data across agencies. When we do this, we email the account holder with a short reason and a 14-day window to export their data before deletion.

For disputes, we ask for best-efforts informal resolution first. A single email exchange usually fixes whatever went wrong. If a dispute cannot be resolved that way, the founder home jurisdiction is the Cyclades / Mykonos, Greece, and any formal proceeding would land there.

We may update these terms as the product evolves. When we do, we bump the Last-updated stamp at the top of this page and re-email cohort agencies before the change goes live. Continued use of Nexlet after a change constitutes acceptance of the updated terms.

See also our privacy page for how we handle your data, including the full subprocessor list.